No power at all
Check whether your neighbours have power: if not, it is a network outage (SIG). If it is only your home, check the RCD in your board. If it will not reset, call us.
Emergency electrical repairs in Geneva
In short: URGENCE ELEC sends an English-speaking electrician day and night, anywhere in the canton of Geneva, in about 30 minutes in the city. Find your situation below for the safety steps, or call us directly.
- 24/7
- Arrival in ≈ 30 min
- Call-out from CHF 80.–
- 45 municipalities
A fault right now?
022 336 63 53
- 1Switch off the affected circuit if it is safe.
- 2Call us: we give you an arrival time.
- 3We fix it: accurate diagnosis and clear explanations.
Smoke, fire or someone electrocuted: call 118 (fire) or 144 (ambulance) first.
Direct call
What’s your electrical problem?
Smoke, fire or someone electrocuted?
Call 118 (fire brigade) or 144 (ambulance) first.
While you wait
What to do, fault by fault
Breaker keeps tripping
Unplug the appliances on that circuit and reset the breaker once. If it trips again, the fault is in an appliance or the wiring: leave it down and call us.
Burning smell, sparks
Do not touch the socket or appliance. Switch off the main breaker only if it is safe. Smoke or flames: call 118 first, then us.
Hot or blackened socket
Unplug without touching the metal parts, switch off the circuit and stop using the socket until we have checked it.
Water near electrics
Do not walk in water near sockets or appliances. Switch off only if the board is dry and accessible. Do not switch back on before our check.
Lighting not working
Check the bulb and the breaker for that circuit. Flickering LEDs usually mean a faulty driver or dimmer: we find and replace it.
Never open the distribution board or touch wires. These steps keep you safe until the electrician arrives.
How it works
How a call-out works
Questions
Emergency repairs: your questions
Are you really available 24/7 in Geneva?
Yes. URGENCE ELEC works day and night, at weekends and on public holidays, in all 45 municipalities of the canton of Geneva. An on-call electrician answers directly on 022 336 63 53.
How quickly can you get to me?
We aim to be with you in about 30 minutes in Geneva city, and 25 to 40 minutes elsewhere in the canton. The exact time is given on the phone, depending on your address and traffic.
Is the rate different at night or at weekends?
Yes, an evening and weekend flat rate applies in the evening, at night, at weekends and on public holidays. The amount is given on the phone before the electrician sets off.
Still no power?
We answer, day and night.
An electrician answers at any hour of the day or night.